Charles Alday is a Control Room Management Consultant and Principal of Pipeline Performance Group. He has over 50 years of pipeline industry experience in construction, operations, maintenance, management, and consulting. For the last six years of a 30-year career with Colonial Pipeline Co., he worked with people from the boardroom to the frontlines as leader of the Operational Excellence program – designed to eliminate pipeline leaks, spills, and errors.
Charles has done consulting in pipeline operations, control room management, and human performance improvement with many pipeline and energy companies in the USA, Canada, Australia and China. He introduced the Dirty Dozen Causes of Errors and Accidents to the pipeline industry. He is the author of Pipeliners Are Human: An Introduction to Human Factors, The Dirty Dozen Causes of Errors and Accidents, and many articles about control room management, fatigue risk management, and team resource management.
Charles has served on the API working group for alarm management and the IEEE working group for lessons learned program standards and design of computer-based displays. In addition, he taught business ethics at Kennesaw State University for several years.
Charles has a BBA degree in accounting and a BA degree in philosophy from Belmont University, an MBA degree from Kennesaw State University, and a Seminary Extension degree in Educational Ministries.